Can I place a tix rqst after the Request Period CLOSED?
We apologize, but once the Warehouse presale request period closes, we cannot accept late requests. To obtai...
View ArticleInternational website language
Most international websites have a small flag indicator or language dropdown selector at the top of their webp...
View ArticleCan shipment of member tickets be changed to Will Call?
All Warehouse tickets ship. We do allow Will Call for our International & Military members.
View ArticleDo billing addresses affect my request?
Billing addresses do not affect ticket request(s) in any way.
View ArticlePayment Plan
Our most Frequently Asked Questions regarding the Payment Plan are here >>> The Payment Plan is NO...
View ArticleCan I Opt Out of Higher Price Levels?
If your first selection is for a lower price level, our system will not/does not revert backward. The lower p...
View ArticleHow can I request GA PIT to GA Lawn > Opt OUT of RSRVD?
We do NOT offer an Opt OUT of Reserved function. If you want GA only, we recommend that you place your GA PIT...
View ArticleHow do I place a ticket request for multiple events?
Each EVENT must be requested SEPARATELY. For one series with multiple requests, the last cc information ente...
View ArticleWhat do I do if my credit card on file has changed?
The Warehouse does NOT keep cc info on file. When placing ticket request(s), our system will ask for the c...
View ArticlePlacing Ticket Requests
? How do I place a request? * Online here at the Warehouse > Ticketing > Tour Dates > Request Ticke...
View ArticleWhy has my Ticket Request disappeared?
Your Ticket Status page lists multiple artists, such as; Dave Matthews, Dave & Tim, DMB. The artist that ...
View ArticleWhy are some tickets available at Will Call?
International and Military members are eligible for Will Call receipt of Warehouse tickets. In an effort to ...
View ArticleWill Warehouse replace lost, stolen, or destroyed tickets?
Lost or stolen tickets cannot be replaced. We can reprint tickets on venue ticket stock, non-Warehouse commemo...
View ArticleWhat if FedEx loses my tickets?
If you do NOT receive your tickets and they appear lost via DELIVERY TRACKING link on your Ticket Status page,...
View ArticleHow can I change my shipping address?
Members can change the ship address prior to the deadline provided within your Ship Calendar on the Ticket Sta...
View ArticleHow are my tickets shipped?
Tickets are shipped within the U.S. and Canada approximately twelve business days prior to the show (or first ...
View ArticleWhen will I receive my tickets?
In general, tickets ship approximately twelve (12) business days prior to the show via FedEx 2-day business af...
View ArticleHow do I know where my seats are?
In general, the Warehouse will provide seat locations after orders are confirmed and prior to the shipment of ...
View ArticleCan I get a refund for my tickets?
All Warehouse ticketing sales are final, and refunds cannot be accommodated. We highly recommend that you uti...
View ArticleWhat if I don't want the tickets that I was confirmed for?
All Warehouse ticketing sales are final, and refunds cannot be accommodated. We highly recommend that you uti...
View ArticleHow do I modify or cancel my ticket request?
Members can modify/cancel request(s) at any time during the OPEN ticketing request period by visiting the Tick...
View ArticleCan I update my payment information for my ticket request?
Members can update their payment information during an OPEN request period only. We are all locked out of ma...
View ArticleDo I get charged for tickets if I don't get them?
If you are NOT confirmed for tickets, you will NOT be charged. Credit Card Authorizations fall away from your...
View ArticleWhen is my card charged?
Credit card authorizations/charges occur > > > AFTER the request period CLOSES prior to CONFI...
View ArticleCan I use different credit cards for multiple ticket requests?
Only ONE credit card can be used within ONE Series. You can use a different credit card for different Series....
View ArticleWhat is Warehouse Preferred Lawn?
The Warehouse offers a Preferred Lawn viewing area for members at many Amphitheatre shows, from which members ...
View ArticleDoes the Warehouse offer parking to shows?
Generally, a parking fee is included in the ticket price, or you pay a fee upon entry to regular parking lots ...
View ArticleCan I request taper tickets through Warehouse Ticketing?
The Warehouse no longer offers designated taper tickets. Taping is generally permitted from any seat location ...
View ArticleWhat are the different seat types?
The Warehouse offers tickets in multiple levels for certain events and throughout the entire venue. Members ma...
View ArticleCan I request both a Premium Package and a regular concert ticket?
During the ticket request process you may request both Premium Packages and regular event tickets. Both the Pr...
View ArticleMay I request a combination of levels such as 2 GA Pit tickets and 2 Reserved...
The Warehouse cannot accommodate multiple level requests; such as a 4 ticket request with two tickets in GA Pi...
View ArticleIf I have a friend who is also a member & we both order tickets, can we sit...
We apologize, but we cannot accommodate member requests for specific seat assignments; such as side by side. ...
View ArticleIf I order more than one ticket, will the seats be side by side?
Requests for two or more tickets within a Reserved Section will be seated side by side. It is rare, but INS...
View ArticleHow many tickets can I request?
Ticket limits vary per show and by price level; ie. two (2) Pit four (4) Reserved six (6) Lawn Me...
View ArticleWhat is the priority show selection?
Members may select one show as their priority event. If the demand exceeds the availability for that show, a m...
View ArticleDo renewing members get better seats?
When a member is confirmed within a Reserved Section; their Seat Assignments for single night stands & one...
View ArticleWhat is the confirmation/seat assignment process & how do ticket limits...
Two processes determine the selection of members' orders to qualify for a ticket. The first process is a rando...
View ArticleWill I get better seats through The Warehouse than through other ticket outlets?
The Warehouse reserves seats throughout the entire venue and does not have a monopoly on the best seats. Wi...
View ArticleHow do I know if my request went through?
After you have placed a request(s), you can view the status and details of your order in the Ticketing section...
View ArticleWhat are my chances of getting tix through the Warehouse?
The opportunity of being confirmed for Warehouse tickets varies per show depending on member demand. Ticket co...
View ArticleAre Accessible tickets available through Warehouse Ticketing?
The Warehouse offers limited accessible reserved (no lawn) seating for most shows. We cannot guarantee all re...
View ArticleWhat is included in the Premium Package?
Members must request two Warehouse Premium Packages during the ordering process. Each Warehouse Premium Packa...
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